Question 1

How much weight can a BenchK hold?

Accepted Answer

All BenchK wall bars are tested and certified to a 330 lb (150 kg) maximum user load — well above typical adult bodyweight even with added training load.

Question 2

What is the difference between Series 1, 2, and 7?

Accepted Answer

Series 1 is our compact tier — smaller footprint, entry-level price, ideal for kids' rooms and smaller spaces. Series 2 is the mid-tier — wider frame, fully compatible with every attachment. Series 7 is our luxury tier — reinforced frames, densest padding, most refined finishes.

Question 3

Are accessories universal across series?

Accepted Answer

Most accessories (pull-up bars, dip bars, benches, Recoil straps) fit Series 2 and Series 7. Series 1 uses scaled-down attachments. When in doubt, the product page lists compatibility explicitly.

Question 4

What colors are available?

Accepted Answer

Bone white and matte black across most wall bar models. All finishes are powder-coated for long-term corrosion resistance.

Question 5

What wood do you use?

Accepted Answer

Solid European beech — dense, tight-grained, hand-oiled with three absorbed coats of food-grade linseed oil. No varnish, no lacquer.

Question 6

Do you offer free shipping?

Accepted Answer

Yes — free U.S. shipping on every order. Alaska and Hawaii aren't included in the default; email biuro@benchk.com for a quote.

Question 7

How long does delivery take?

Accepted Answer

Orders ship within 24 hours of purchase from our Largo, FL warehouse. You'll receive tracking the moment the carton hits the carrier network.

Question 8

Do you ship internationally?

Accepted Answer

Our U.S. site ships to the continental U.S. For European customers, please see our European site.

Question 9

What if my BenchK arrives damaged?

Accepted Answer

Photograph the damage before signing for delivery and contact us within 48 hours. We'll replace damaged components at no cost.

Question 10

Can I install it myself?

Accepted Answer

Most customers install themselves in 30–60 minutes. Every unit ships with detailed mounting instructions and the correct hardware for your wall substrate.

Question 11

What tools do I need?

Accepted Answer

A drill, a level, a tape measure, and the included Allen key. The mounting bits (PS8 or PS12 expansion plugs) are sized for standard masonry drill bits.

Question 12

Can I mount on drywall?

Accepted Answer

No — plasterboard alone is not strong enough. Stud-wall homes require our WHB+S8 or WHW+S8 stud-wall holder, which distributes load across multiple studs.

Question 13

Is there a minimum wall thickness?

Accepted Answer

Yes — minimum 4.7" (12 cm) for masonry walls when using Fischer expansion bolts. Consult our installation page or contact support for your specific wall construction.

Question 14

Do you offer professional installation?

Accepted Answer

In most U.S. metros, yes — through our vetted installer network. Contact support to arrange.

Question 15

What is the warranty?

Accepted Answer

10 years on all metal components (frame, brackets, pull-up bars, dip bars). 2 years on wood and polyurethane. Both cover manufacturing defects under normal residential or commercial use.

Question 16

What is the return policy?

Accepted Answer

30-day returns on unused, original-condition items in original packaging. See our returns page for the full process and any restocking details.

Question 17

Can I return a custom or commercial order?

Accepted Answer

Custom-finish orders are non-returnable. Commercial orders follow commercial terms — contact us to discuss.

Question 18

Is BenchK HSA/FSA eligible?

Accepted Answer

Eligible BenchK products may be. Through our partnership with Truemed, qualified customers can use HSA/FSA funds on eligible purchases — wall bars, stall bars, benches, pull-up bars, dip stations, and Recoil strap trainers. Select Truemed at checkout, complete a short health survey, and if an independent licensed practitioner determines medical necessity, your HSA/FSA payment is processed. Accessories (gloves, wall holders, mattresses, mounting hardware) are not eligible. Full details on our HSA/FSA page: benchk.us/hsa-fsa. Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures.

Question 19

I don't see Truemed at checkout — why?

Accepted Answer

If you're signed into Shop Pay, choose "Pay another way" or "More payment options" — Truemed appears for guest checkout, and only when your cart contains eligible products. Still stuck? Email support@truemed.com with the product name, or call us at 1-727-603-4402.

FAQ.

The Product

Shipping

Installation

Warranty & Returns

HSA/FSA Payments

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