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BenchK
·Support

FAQ.

Everything we get asked most often — product, shipping, installation, warranty.

The Product

Series 2 and 7 wall bars are tested and certified to a 330 lb (150 kg) maximum user load, the all-beech Series 1 to 265 lb (120 kg).
Series 1 is all beech, rated for 265 lb (120 kg), and stands 86⅝ in (220 cm) tall, sold bare (100) or with a wooden pull-up bar (111). Series 2 and 7 set beech rungs in a powder-coated steel frame rated for 330 lb (150 kg), and take the steel pull-up bars, dip station and bench. Series 2 stands 90½ in (230 cm) with eight rungs; Series 7 stands 94½ in (240 cm) with nine. Pick by ceiling: Series 1 needs 90½ in (230 cm), Series 2 94½ in (240 cm), Series 7 98½ in (250 cm).
Most accessories (pull-up bars, dip bars, benches, Recoil straps) fit Series 2 and Series 7. Series 1 uses scaled-down attachments. When in doubt, the product page lists compatibility explicitly.
Series 2 and 7 wall bar frames come in matte black or white, powder-coated against corrosion. Series 1 is natural light beech.
Solid European beech — dense, tight-grained, hand-oiled with three absorbed coats of food-grade linseed oil. No varnish, no lacquer.

Shipping

Yes — free U.S. shipping on every order. Alaska and Hawaii aren't included in the default; email biuro@benchk.com for a quote.
Orders ship within 24 hours of purchase from our Largo, FL warehouse. You'll receive tracking the moment the carton hits the carrier network.
Our U.S. site ships to the continental U.S. For European customers, please see our European site.
Photograph the damage before signing for delivery and contact us within 48 hours. We'll replace damaged components at no cost.

Installation

Most customers install themselves in 30–60 minutes. Every unit ships with detailed mounting instructions and its frame assembly kit. We sell the wall-mounting hardware separately because it depends on your wall: our PS8 or PS12 Fischer expansion-bolt kit for masonry at least 4.7 in (12 cm) thick, or the WHB/WHW+S8 wall holder (WH1+S4 for Series 1) on wood studs.
A drill, a level, a tape measure, and the included Allen key. The mounting bits (PS8 or PS12 expansion plugs) are sized for standard masonry drill bits.
No — plasterboard alone is not strong enough. Stud-wall homes require our WHB+S8 or WHW+S8 stud-wall holder (WH1+S4 for Series 1), which distributes load across multiple studs.
Yes — minimum 4.7" (12 cm) for masonry walls when using Fischer expansion bolts. Consult our installation page or contact support for your specific wall construction.
In most U.S. metros, yes — through our vetted installer network. Contact support to arrange.

Warranty & Returns

10 years on all metal components (frame, brackets, pull-up bars, dip bars). 2 years on wood and polyurethane. Both cover manufacturing defects under normal residential or commercial use.
30-day returns on unused, original-condition items in original packaging. See our returns page for the full process and any restocking details.
Custom-finish orders are non-returnable. Commercial orders follow commercial terms — contact us to discuss.

HSA/FSA Payments

Eligible BenchK products may be. Through our partnership with Truemed, qualified customers can use HSA/FSA funds on eligible purchases — wall bars, stall bars, benches, pull-up bars, dip stations, and Recoil strap trainers. Select Truemed at checkout, complete a short health survey, and if an independent licensed practitioner determines medical necessity, your HSA/FSA payment is processed. Accessories (gloves, wall holders, mattresses, mounting hardware) are not eligible. Full details on our HSA/FSA page: benchk.us/hsa-fsa. Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures.
If you're signed into Shop Pay, choose "Pay another way" or "More payment options" — Truemed appears for guest checkout, and only when your cart contains eligible products. Still stuck? Email support@truemed.com with the product name, or call us at 1-727-603-4402.

Still have a question?

Our support team answers every inquiry within one business day.